ARTESSA RECTIFICATION REPORT

DATE…………………………………………………STORE NAME…………………………………………………………………..

CONSULTANT……………………………………CUSTOMER NAME……………………………………………………………

QUOTATION ID…………………………………ARTESSA O/N……………………………………………………………………

In order for Artessa to take any action with regards to this issue you must fill this report out fully.

FAULTY PRODUCT: WRONG PRODUCT / COLOUR SUPPLIED:

MISSING PARTS: THE CUSTOMER IS NOT HAPPY WITH THE PRODUCT:

INCORRECT SIZE: ANY OTHER ISSUE WHY THIS JOB CAN NOT BE COMPLETED.

Please describe the problem……………………………………………………………………………………………………………………

……………………………………………………………………………………………………………………………………………………………….

………………………………………………………………………………………………………………………………………………………………..

Please advise what you believe needs to be done to rectify the problem…………………………………………………

………………………………………………………………………………………………………………………………………………………………..

From the order, what line number has the issue……………………………………………………….

Take a photo of the production sticker off the packaging of the products in question.

Take a photo that best illustrates the issue.

Call the Artessa Rep to see if he can advise how to rectify the problem.

If the issue is wrong size please show the correct opening size…………………………………………………………

Before reporting wrong size please ensure you have the correct blind for this particular window.

Once this information is assembled please scan and email this document together with the accompanying photos to orders@artessa.net

Office Use:

Date Received…………………………………Forwarded to for Actioning………………………………………………………………………..

Action Required……………………………………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………………………………………………………….

Action Completed Date……………………………………………Shipped Via………………………………………………………………………..

Store Advised Name………………………………………………..

Notes…………………………………………………………………………………………………………………………………………………………………….

………………………………………………………………………………………………………………………………………………………………………………

……………………………………………………………………………………………………………………………………………………………………………….