WARRANTY AND MAINTENANCE INFORMATION FOR ARTESSA HOME APPAREL

General Warranty:

ARTESSA agrees to abide by the “Consumer Guarantee Applying to Goods” as set out by the Office of Fair Trading. In doing so ARTESSA urges the consumer to ensure that they have read the product specification sheet for any product intended for purchase to ensure that the product is suitable for the consumers intended use.

In addition to the consumer guarantee ARTESSA expressly warrants each product to perform for the periods stated herein from the date of purchase except where goods have been misused or wilfully damaged or worked on or tampered with by any person not authorised by the company to do so. It is also a condition that the care and maintenance advice for the product has been adhered to.

As part of this warranty Artessa will repair or replace parts where necessary for the duration of the warranty. Where a product is required to be replaced an allowance for fair wear and tear as well as ageing will be calculated as per the tables shown below. These tables show the amount Artessa will contribute to the replacement cost of the product.

 

3 year warranty                    5 year warranty                      10 year warranty                    20 year warranty

Year 1              100%               Year 1-2          100%               Year 1-2          100%               Year 1-3100%

Year 2              50%                 Year 3-4          50%                Year 3-5          70%                 Year 4-6  70%

Year 3              20%                 Year 5              20%                Year 5-7          40%                 Year 7-9    40%                       

                                                                                                Year 8-9          20%                 Year 10-12 20%                       

                                                                                                Year 10            10%                 Year 13 on 10%

 

Where any product supplied by ARTESSA is covered by a supplier warranty for a period greater than expressed here then Artessa agrees to assign that warranty to the purchaser.

All warranties offered herein are non transferable and only apply where the goods have been paid for in full. Proof of purchase will be required prior to any claim being lodged.

ARTESSA strives to provide the best products, manufactured from only quality components however, no warranty or guarantee is offered on the performance of any product in the event of wilful damage or misuse.

 

CARE AND MAINTENANCE OF YOUR POWDER-COATED PRODUCTS

The effects of ultra violet light, pollution, dirt, grime and salt deposits are detrimental to a powder-coated surface as they accumulate over time. To comply with warranty requirements and extend the life of your ARTESSA products a very simple maintenance program should be implemented.

As a general rule, cleaning of the powder-coated surface must take place regularly however, in areas where pollutants are more prevalent, especially in coastal or industrial areas, a cleaning program should be carried out on a more frequent basis. See Definitions of Environments and Maintenance Intervals below.

To clean the powder-coated surface:

1               Carefully remove any loose deposits with a wet sponge.

2               Use a soft brush or cloth and a mild household or carwash detergent to remove other deposits. Do not use steel wool, scrapers, scouring liquids or powders as they will permanently scratch the coated surface.

3               Rinse off with clean water.

 

Please note that detergents that recommend the use of gloves when handling should be avoided as this is a good indication that the detergent is harsh, and therefore unsuitable for cleaning the powder-coated surface.

 

DEFINITIONS OF ENVIRONMENTS AND MAINTENANCE INTERVALS

MILD: Being rural, away from the coast and remote from industry and urban activity.

( 6 Months Maximum )

MODERATE: Being mainly urban, inland away from heavy industrial activity.

( 3 Months Maximum )

SEVERE: Being coastal or marine, within 15kms of the coast or subject to salt deposition. Close proximity to industrial activity.

( 2-4 Weeks Maximum )

 

INDIVIDUAL PRODUCT WARRANTIES

 

SECUREVIEW

CARE & MAINTENANCE

Please follow the “Care and Maintenance of Your Powder-Coated Products” guide.

WARRANTY

Assigned Manufacturers Warranty on the structural performance of the Secureview Mesh and frame.  

11 Year Secureview Warranty.

Powder-Coating                                              3 Years

Locks, rollers and closers                                1 Year

All other components                                      1 Year

 

7mm BARRIER PRODUCTS AND FLYSCREENS

CARE & MAINTENANCE

Please follow the “Care and Maintenance of Your Powder-Coated Products” guide.

WARRANTY

Powder-Coating                                              3 Years

Locks, rollers and closers                                12 months

Structural                                                        5 years

Fly Screening                                                  No warranty is offered on fly screen material

 

PERFX & EXCEED PRODUCTS

CARE & MAINTENANCE

Please follow the “Care and Maintenance of Your Powder-Coated Products” guide.

WARRANTY

Powder-Coating                                              3 Years

Locks, rollers and closers                                12 months

Structural                                                        5 years

 

ALUMINIUM SHUTTERS & PRIVACY PANELS

CARE & MAINTENANCE

Please follow the “Care and Maintenance of Your Powder-Coated Products” guide.

WARRANTY

Powder-Coating                                              3 Years

Locks, rollers and closers                                12 months

Structural                                                        5 Years

  

CARE AND MAINTENANCE OF YOUR INTERNAL BLINDS AND SHUTTERS

The effects of ultra violet light, pollution, dirt, grime and salt deposits are detrimental to the components of internal blinds and shutters as they accumulate over time. To comply with warranty requirements and extend the life of your blinds and shutters a very simple maintenance program should be implemented.

As a general rule, all blinds require regular dusting however, in areas where pollutants are more prevalent, especially in costal or industrial areas, a cleaning program should be carried out on a more frequent basis.

 

CARE INSTRUCTIONS FOR BLINDS

Please note that this is a guide only and that not all fabrics will react the same way to cleaning, so always test in an inconspicuous area first and allow to dry completely to see how the fabric is going to react. The best policy for cleaning blinds is to use a professional blind cleaning company.

 

Sunscreen & Blockout Blinds

# For removal of dust from your blind please use a vacuum on a gentle setting with a brush attachment.

# For small marks on the blind, the use of an art gum rubber will remove most of these.

# For larger marks a damp cloth or the use of mild soapy water will also work.  Ensure that you wipe out the soapy residue with water and leave the blind in the down position until completely dry.

 

Light Filter Fabrics

# For removal of dust from your blind please use a vacuum on a gentle setting with a brush attachment.

# For small marks on the blind, the use of an art gum rubber will remove most of these.

# For larger marks remember to test in an inconspicuous area first and allow to dry to see how the fabric is going to react as it may watermark. Wipe with a damp cloth and mild soapy water.  Ensure that you remove the soapy residue with water and leave the blind in the down position until completely dry.

 

Sheer Fabrics

# For removal of dust from your blind please use a vacuum on a gentle setting with a brush attachment.

# For removal of all marks we recommend using a professional blind cleaning company.

 

Metal Back Fabrics

# The metallised coating is fragile and must be handled with care to avoid damage.

# To remove dust use a feather duster, do not vacuum.

# Do not scrub. Do not use tapes, solvents or abrasive cleaners which could damage the fabric coating. Clean with a damp soft cloth using a mild detergent. Rinse with clean water and allow to completely dry with the blind in the down position.

# The best policy for this fabric is to use a professional blind cleaning company.

 

Fauxwood or Timber Venetians and Aluminium Venetians

# The use of a feather duster or similar will remove dust.

# For heavier marks use a soft cloth and mild soapy water. Dry with a soft cloth.

# A furniture polish will generally remove more stubborn marks, however caution must be taken to ensure you are not left with shiny patches.

 

Fauxwood Shutters

# The use of a feather duster or similar will remove dust.

# For heavier marks use a soft cloth and mild soapy water.

# A furniture polish will generally remove more stubborn marks, however caution must be taken to ensure you are not left with shiny patches.

 

Basswood and Paulownia Shutters

# The use of a feather duster or similar will remove dust.

# For heavier marks use a soft cloth and mild soapy water.

# A furniture polish will generally remove more stubborn marks, however caution must be taken to ensure you are not left with shiny patches.

 

VERTICAL DRAPES

CARE & MAINTENANCE

Please follow the “Care and Maintenance of Your Internal Blinds” guide.

The application of a silicone based lubricant to the tilt rod is recommended. Regular dusting of the fabric will ensure no build up of dust and grime occurs. Professional cleaners using ultrasonic cleaning methods are recommended. Any other form of washing of the blinds is not recommended. It is recommended that the slats be rotated on a regular basis to ensure that any natural fading of the blinds occurs evenly.

Please Note: Artessa uses the latest guillotine, crush and ultrasonic fabric cutting tools depending on the type of fabric. We do not side hem any fabrics so caution must be taken when operating blinds to avoid unnecessary rubbing which may cause fraying or other damage. With normal operation of a cord or chain operated blind, other than cleaning there should be NO circumstance where anything should come in contact with the fabric of the blind. Should you notice any instance where your blinds do appear to be rubbing on anything, you must report this to the place of purchase immediately so preventative action can be taken. Fraying or any other damage caused by the blind rubbing against anything is not covered by warranty.

WARRANTY

Track                                                               3 Years

Track Components                                          3 Years

Fabric                                                              2 Years

To avoid disappointment please ensure the suitability of the fabric for the situation.

 

ROLLER BLINDS AND ROMAN BLINDS

CARE & MAINTENANCE

Please follow the “Care and Maintenance of Your Internal Blinds” guide.

Regular dusting of the fabric will ensure no build up of dust and grime occurs. Professional cleaners using ultrasonic cleaning methods are recommended. Any other form of washing of the blinds is not recommended.

Please Note: Artessa uses the latest guillotine, crush and ultrasonic fabric cutting tools depending on the type of fabric. We do not side hem any fabrics so caution must be taken when operating blinds to avoid unnecessary rubbing which may cause fraying or other damage. With normal operation of a cord or chain operated blind, other than cleaning there should be NO circumstance where anything should come in contact with the fabric of the blind. Should you notice any instance where your blinds do appear to be rubbing on anything, you must report this to the place of purchase immediately so preventative action can be taken. Fraying or any other damage caused by the blind rubbing against anything is not covered by warranty.

WARRANTY

Tube, Tracks Mechanisms                              3 Years

Fabric                                                              2 Years

To avoid disappointment please ensure the suitability of the fabric for the situation.

Blinds over 2400mm wide and or 2200mm in height are not warranted against bagging of the fabric, a bow in the tube causing veeing, tracking and fraying. 

 

ALUMINIUM VENETIANS

CARE & MAINTENANCE

Please follow the “Care and Maintenance of Your Internal Blinds” guide.

Regular dusting of the slats will ensure no build up of dust and grime occurs. If required wipe with a soft cloth soaked in very mild soapy water. Sponge clean and dry. Professional cleaners using ultrasonic cleaning methods are recommended. Any other form of washing of the blinds is not recommended.

WARRANTY

Head and Bottom Rail                                                3 Years

Slats                                                                3 Years

 

FAUXWOOD VENETIANS

CARE & MAINTENANCE

Please follow the “Care and Maintenance of Your Internal Blinds” guide.

Regular dusting of the slats will ensure no build up of dust and grime occurs. Oiled blinds will require re-oiling periodically. Apply Danish oil to the front and back of the timber slat. Any other form of washing of the blinds is not recommended. It is recommended that the slats be rotated on a regular basis to ensure that any natural fading of the blinds occurs evenly.

WARRANTY

Head Rail                                                        3 Years

Slats and Pelmet                                            3 Years

*This warranty does not cover normal weathering which may cause coloured surfaces to fade or darken over time.

 

BASSWOOD & PAULOWNIA SHUTTERS

CARE & MAINTENANCE

Please follow the “Care and Maintenance of Your Internal Blinds” guide.

Regular dusting of the shutter will ensure no build up of dust and grime occurs. Any other form of washing of the blinds is not recommended. It is recommended that the slats be rotated on a regular basis to ensure that any natural fading of the blinds occurs evenly.

WARRANTY

Paint finish                                                      3 Years

Components                                                    3 Years

Shutter panels                                                5 Years

*This warranty does not cover normal weathering which may cause coloured surfaces to fade or darken over time.

 

FAUXWOOD SHUTTERS

CARE & MAINTENANCE

Please follow the “Care and Maintenance of Your Internal Blinds” guide.

Regular dusting of the shutter will ensure no build up of dust and grime occurs. If required wipe stains with a soft cloth soaked in very mild soapy water, sponge clean and dry.  Any other form of washing of the blinds is not recommended. It is recommended that the slats be rotated on a regular basis to ensure that any natural fading of the blinds occurs evenly.

WARRANTY

Paint finish                                                      3 Years

Components                                                    5 Years

Shutter panels                                                20 Years

*This warranty does not cover normal weathering which may cause coloured surfaces to fade or darken over time.

 

PANEL GLIDES

CARE & MAINTENANCE

Please follow the “Care and Maintenance of Your Internal Blinds” guide.

The application of a silicone based lubricant to the tilt rod is recommended. Regular dusting of the fabric will ensure no build up of dust and grime occurs. Professional cleaners using ultrasonic cleaning methods are recommended. Any other form of washing of the blinds is not recommended.

Please Note: Artessa uses the latest guillotine, crush and ultrasonic fabric cutting tools depending on the type of fabric. We do not side hem any fabrics so caution must be taken when operating blinds to avoid unnecessary rubbing which may cause fraying or other damage. With normal operation of a cord or chain operated blind, other than cleaning there should be NO circumstance where anything should come in contact with the fabric of the blind. Should you notice any instance where your blinds do appear to be rubbing on anything, you must report this to the place of purchase immediately so preventative action can be taken. Fraying or any other damage caused by the blind rubbing against anything is not covered by warranty.

WARRANTY

Track                                                               3 Years

Track Components                                          3 Years

Fabric                                                              2 Years

To avoid disappointment please ensure the suitability of the fabric for the situation.

Panels less than 450mm and wider than 1250mm including overlap are not warranted as to twisting and cupping that may occur.